Cancellation, Returns & Refund Policy

Cancellations

Orders may be cancelled by Zeyka, and the cancelled amount will be refunded for 'Prepaid Orders', if:

• Incorrect or incomplete information regarding Customer's address (Street number, Landmark etc.) is mentioned.
• In case of wrong product price or specification mentioned on www.zeyka.in.
• In exceptional cases, if a product runs "out of stock" with the vendor, the product will be cancelled.
• If the area falls under "Non Serviceable Zone" or "Out of Delivery Area" by our Logistics Partner, even after placing the order, the order can be cancelled.
• Suspected fraudulent information.

Returns

In case of a damaged product received by you, it must be reported to us via your Registered Email ID at info@zeyka.in or on WhatsApp at +91-9999080473 (Helpline Number) within 48 hours of delivery, with an image of the damaged product along with the packaging pictures.

Guidelines for Returns & Replacement:

• Product(s) is damaged or defective.
• Product(s) differs from the description on the website.
• Wrong product is delivered, could either be the wrong colour, size or quantity.
• There are missing parts or accessories of the product(s).
• For an incomplete or damaged order, Customers would have to share an unboxing video, while initiating the return.

Return Eligibility

• If the product(s) delivered to you is defective or damaged, then you need to inform us through your Registered Email ID at info@zeyka.in or WhatsApp us at +91-9999080473 (Helpline Number) within 48 hours from the time of delivery.
• Products should be unused.
• All items must be returned in their original condition, with price tags, user manuals, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
• Invoice should be available with you.

What’s not Eligible for Refund

• Installation Issues: Installation or execution services are not offered by Zeyka, and return requests because of a Customer’s inability to get the product installed will not be processed.
• Relocation: After an item has been delivered to you in perfect condition, in the event of the subsequent dismantling of the item for relocation, reassembly etc, note that Zeyka will not be responsible for any damage to the product.

Steps to follow to Return a Product

• Customers need to inform us through call/email within 48 hours of receiving the order.
• Product should be unused.
• Invoice should be available with you.
• We will raise a request for Reverse Pickup from our end. Once the pickup is arranged, our Logistics Partner will collect the product(s) within 2-3 business days.
• Customers need to pack the product(s) in the original brand packaging along with the invoice.
• Customers will handover the product(s) to the Zeyka Logistics Partner.
• Once the pick up is done, the product(s) will be sent to Vendor.
• After receiving the product, a quality check will be done on the product by the Vendor which takes 2 days.
• If a product is found damaged or defective, we will arrange for a replacement; however, replacements may take longer to deliver depending upon the availability of the product.

Refunds

• Once the order gets cancelled, the amount will be refunded to the Customer based on the payment mode chosen by them at the time of placing the order.
• Credit/Debit Cards, Net Banking and Wallets take 4-5 business days to reflect the refund.
• If a transaction is done through net banking, then the Customer needs to share their below mentioned details at our Email ID: info@zeyka.in from their Registered Email ID:
1. Account Number
2. Account Holder Name
3. Bank Name
4. IFSC Code
5. Bank Account Type
• After receiving the required information for refund, the refund will be processed in 2 business days and the same will reflect in your account in another 2-4 business days.